Your Warranty
Benefits
- One-year warranty; flexible support beyond
- Customer-first service; no nickel-and-diming
- Trust built through quality and full follow-through
Need Help ?
Contact us for a “no pressure” Q&A session regarding your widlife project
Our Commitment to Quality: Warranty and Support
We are proud of the quality and reliability of our Wildlife GPS tracking devices. Our strict quality control ensures that we ship only the best products to our customers, which minimizes the need for warranty claims. Though issues are rare, sometimes things just don’t go according to plan. That is why we offer a one-year warranty to stand behind our devices, Also, many of our redesign requests are accommodated every after the warranty period, for we take every customer relationship seriously. We strive to deliver nothing but excellence in not only our products but in the overall experience: to earn trust and ensure satisfaction.
We don’t view the warranty as a safety net but rather as part of how we care for our customers. Each engagement with a customer presents us with an opportunity to establish a lifelong connection. We know one happy customer is worth ten potential ones. That is why we try to avoid the pitfalls of “nickel and diming” when help is needed. Instead, we work with our customers to find solutions that meet their needs without unnecessary costs. In this way, our warranty is a marketing tool that showcases our commitment to quality service. It reinforces our belief that the manner in which we treat every customer is our strongest form of marketing. Your satisfaction is the one thing that matters most to us and something we will support completely through. We are happy to back this up by sending you references – you can ask our customers.
Frequently Asked Questions
Here are the three most commonly asked questions but please do not hesitate to reach out to us at your convenience.
This depends on several factors including the battery technology, the temperature during the study, the capacity of the battery, the amount of current required by the GPS, the habitat, the GPS schedule and much more.
All of our products can send you information by satellite. The range of the data download varies depending upon conditions. The radio portion of the download has been demonstrated to work up to 40 km., but this is maximum under ideal conditions.
If we (you and us) discuss everything during the sales process then we will know how to optimize the accessibility of your GPS data.